Thank you for shopping at The Sentinel!
All items purchased are typically non-refundable and any (if at all) returns may be accepted on a case-by-case basis (read below). Please reach out to email@example.com
if you are having issues with your purchase.
(accepted on a case-by-case basis, within 14 days of purchase)
Your item must be unused and in the same condition that you received it. The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
(must be within 14 days)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We reserve the right to deny an exchange if the item was used improperly and/or damaged
after purchase. Our items rotate often, we cannot guarantee that the item you purchased can be exchanged.
The following are exempt from refunds and are non-negotiable:
- Gift cards
- Health and personal care items
All items are subject to a 15% restocking fee (excluding shipping.)
You will be responsible for paying for the shipping costs for returning/exchanging your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item.